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FAQ

Read our frequently asked questions below.

  • What type of care will I need?
    Before we take on clients, we will always arrange a visit where we will assess your needs. During this visit we will be able to determine exactly the type of care service you require and discuss this with you in more detail. To arrange a visit please contact us on 01284 334 481.
  • What areas do you cover?
    We are based in Bury St Edmunds in the St Edmundsbury district and cover areas within a 30 mile radius. Areas include Stanton, Stowmarket, Lavenham, Newmarket, Brandon, Sudbury, Ixworth, Eye, Barrow, Wickhambrook and many others. We also cover some areas in Norfolk including Thetford, Diss and Mundford and areas in Essex. Contact us to see if we cover your area.
  • How long are the care services you provide?
    The minimum time allocated for a care visit will last for 30 minutes. Most clients opt to have an hour long visit, again this depends on needs. You can have as many care visits as you need during a day. We also provide live-in care services and overnight care. To read more about these services, please visit the Care Services page.
  • Are you regulated by CQC?
    Yes, we are regulated by CQC and you can find all CQC related information here.
  • Do you match clients and carers?
    We always aim to make every client feel comfortable and happy. However, due to location and duration of care visits, we can not let clients choose who cares for them but we will try our best to try and match carers with clients where possible.
  • Who can I talk to if I'm not happy with the care I receive?
    Your feedback is very important to us so we will regularly call you to find out how you are feeling about the care service you are receiving. You can speak to your carer if you feel comfortable doing so, or call the office and speak to a manager. You will also have satisfaction surveys included in your client file that you can fill out. We rely on your feedback to constantly grow and improve.
  • How will my visits be scheduled?
    We schedule visits around needs and location. You will receive a visit schedule a week in advance via email although you can always call to office to double check. This schedule will highlight the times of your visits and the carer allocated to your visit. If anything changes, due to staff sickness or traffic delays for example, we will call you and let you know how that will impact your visit schedule.
  • What is domiciliary care?
    A domiciliary care service offers support to individuals in their own home. Services can range from personal care, medication assistance, companionship, help with nutrition and shopping. On our website we refer to this as "Home care".
  • What is a care plan?
    We create an in-depth person centred care plan with all our clients. These are created with yourself and your loved ones so that we document preferences, needs and requirements. We share the care plan with a small team of regular care workers who get to know you and honour your individual preferences. The team will let you be as independent as you would like, they allow space and time for you to remain independent and assist you when needed. We provide continuity of care to encourage positive relationships between carers and clients.
  • What makes you different from other care providers?
    We are a family run business with over 9 years combined experience in the health and social care industry. Our service is priced competitively. We offer in-depth training to our staff on all of the services we offer. Our staff are well respected, treated fairly and rewarded for their hard work.
  • What hours in the day do you provide care?
    For home visit care services, we provide care between the hours 6.30am - 10pm Monday to Sunday. Our live-in care service is Monday to Sunday 24 hours a day.

Call us today to discuss your needs.

01284 334 481

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